Data Protection
Your personal information is completely safe with Ultrabet. What data we hold, why we hold it, and how we keep it secure — all of it is explained here in plain language.
The Core Principles Behind Our Data Policy
Ultrabet believes your data belongs to you — our responsibility is simply to keep it safe.
Ultrabet never sells your personal information to advertisers or third parties. Your name, phone number, and payment details are used solely for operating the service.
All data is protected with 256-bit SSL encryption — the same technology used by Bangladesh's leading banks. Your information is encrypted both in transit and at rest.
Ultrabet only collects the information that is genuinely needed to provide its services. No unnecessary data is requested — if you don't need to provide it, we won't ask for it.
You have the right to access, correct, and delete your data. Submit a request to Support and Ultrabet will act within the designated timeframe.
After an account is closed, all data beyond what is legally required is deleted within a set timeframe. Your information is not retained indefinitely.
When, why, and where Ultrabet uses your data — it's all clearly set out on this page. There is no hidden use of your information.
This privacy policy applies to all Ultrabet services — the website, mobile app, and any associated platforms. By using Ultrabet, you agree to the terms of this policy.
Ultrabet collects two types of data — information you provide directly, and data generated automatically through your use of the platform. A full breakdown is provided below.
Payment details such as card numbers are never stored directly on Ultrabet's servers. bKash or Nagad numbers are held in encrypted form and used solely for identity verification.
The information Ultrabet collects is used only for specific, defined purposes — never randomly or for unrelated reasons. The primary purposes are explained below.
Ultrabet does not use your data for ad targeting and does not share it with any advertising networks.
Ultrabet does not sell your data to anyone. However, operating the service requires sharing limited information with a select group of trusted partners. This sharing is always for a specific purpose and governed by a formal agreement.
When sharing information with third parties, Ultrabet ensures they adhere to the same standard of privacy protection. Any party found in breach of this agreement will have their relationship with Ultrabet terminated.
Ultrabet's website and app use cookies — small files stored on your device that help improve your experience. From remembering your login status to saving your preferred language settings, cookies handle all of this.
You can manage cookies through your browser settings. Please note that disabling all cookies may cause some features to not work properly.
Ultrabet does not retain your data indefinitely. Each category of data has a defined retention period, after which it is securely deleted or anonymised.
If an account is temporarily suspended due to self-exclusion or responsible gaming reasons, data is kept secure so there are no issues when the account is reinstated.
As an Ultrabet member, you have a number of rights over your personal data. These rights are free to exercise and available at any time.
To find out what information Ultrabet holds about you, submit a request to our support team. A full summary will be provided within 30 days.
You can correct any inaccurate information at any time through your Account Settings or by reaching out to Support.
If you close your account, you can request that all data beyond what is legally required to be retained be deleted.
You can opt out of marketing communications at any time. The option is available in your account settings.
You can request your data in a machine-readable format (CSV). Submit a request to support and it will be prepared for you.
If you're unhappy with how your data is being used, you can file a complaint with our support team. If the issue isn't resolved, you're entitled to escalate it to the relevant authority.
Ultrabet is required to respond to any rights-related request within 30 days. For complex cases, an additional 60 days may be needed — but you will be notified in advance if that's the case.
Ultrabet uses industry-leading security technology to protect your data, and this commitment is maintained without compromise.
Ultrabet's servers are housed in data centres that operate under 24/7 physical security and are ISO 27001 certified.
Ultrabet strictly enforces an 18+ policy. We do not knowingly collect or store data from minors. Age is verified at registration and confirmed through identity documents during the KYC process.
If we have reason to believe that data belonging to a minor has been collected, a parent or guardian can contact support and we will immediately delete the data and close the account.
A note for parents — if your child uses your device, please password-lock the Ultrabet app and avoid sharing your account credentials.
Ultrabet may update this privacy policy when necessary. Members will be notified in advance of any significant changes via email or in-app notification.
For any privacy-related questions, requests, or complaints, reach out to Ultrabet's data protection team. We're happy to assist in Bengali.
Detailed Discussion
Registering on any online platform means sharing some personal information. Where it goes, who can see it, and how long it's kept — these are natural and important questions. Ultrabet believes you have every right to clear answers. That's why this Privacy Policy has been written in plain, straightforward language.
The information you provide when registering with Ultrabet — your name, mobile number, and date of birth — is used solely to verify your identity and ensure payments are processed correctly. This data is never shared with advertising companies, data brokers, or any other third parties. This isn't just a claim — it is a binding requirement under Ultrabet's licensing agreement.
Many users are understandably concerned about sharing payment details — especially a bKash or Nagad number. Ultrabet treats this information with the highest level of protection. Payment numbers are stored in encrypted form using tokenization, an internationally recognised banking security standard, meaning even Ultrabet staff cannot view them directly — only the automated system uses them to verify transactions.
Collecting device information and IP addresses can feel intrusive, but there is a clear reason for it — and it's in your interest. This data allows Ultrabet to detect suspicious activity, such as simultaneous logins from two different countries on the same account or unusual transactions. Without it, we would have no way of identifying or responding to a compromised account.
On many platforms, privacy policies look good on paper but aren't followed in practice. What's different at Ultrabet is that compliance is also a condition of our license. The licensing authority conducts regular audits to verify that data protection policies are properly upheld. Failure to comply can result in license revocation — so for us, this isn't just an ethical responsibility, it's a business obligation too.
Control over your own data is a core principle at Ultrabet. You can request to view all information we hold about you, have any inaccuracies corrected, and ask for deletion after your account is closed. We are required to fulfil these requests within 30 days. No extra steps are needed — simply send a message to our support team.
A quick note on marketing notifications: Ultrabet occasionally sends SMS or email alerts about new offers or events. You can turn these off at any time by going to your account settings and updating your notification preferences. Even after opting out, important account-related messages — such as payment confirmations — will continue to be sent, as they cannot be disabled. These are essential for your security.
Finally, we want to be clear — protecting your privacy is not just a legal obligation for Ultrabet, it is the foundation of the trust you place in us. We work every day to honour that trust. If you have any questions or concerns, reach out to us — we are happy to help.
Frequently Asked Questions